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Rider Rules & Policies

Photo and Video Policy

The New Orleans RTA is proud of our city and our transit system. You may take pictures and video of the system and the sights you see when riding it.

We ask that you use compact, handheld, or smartphone cameras when taking pictures or video. Large equipment can create safety issues and bother other riders. We also ask that you restrict your filming to only the public areas of the RTA system.

Here are some other points to keep in mind about taking pictures and video when using the RTA system:

  • Images and video you take may only be used for personal use. For professional and commercial use, please visit our Commercial Film and Photography Requests page.
  • Extra equipment like cables, lighting rigs, and tripods are not allowed.
  • Do not block aisles or get in the way of people getting on and off buses and streetcars.
  • Do not block the path of buses and streetcars.
  • Watch out when backing up to get a wider view. You could fall or step into traffic.
  • Do not take flash pictures of RTA drivers.
  • Follow any instructions from RTA.
  • Do not photograph other riders without their permission.

Service Animals Policy

Service animals accompanying customers with disabilities are allowed on-board RTA vehicles. Persons with disabilities who use service animals may board with the service animal regardless of fare category. Operators may ask any passenger if their animal is a service animal and/or if the animal assists them with their disability, but may not require certification or identification for service animals. Passengers using service animals must keep their animals under control and the animal must not pose a threat to other passengers. Failure to do so may result in the passenger being requested to exit the bus. If the animal is a pet, it must travel in a carrier and the cage or carrier must fit on the person’s lap.

Eating and Drinking Policy

Eating is not allowed on RTA vehicle. Drinking is allowed only for closed containers with a cap or straw. 

Other RTA Policies

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