NEW ORLEANS – The New Orleans Regional Transit Authority (RTA) is in the final stages of completing the request for proposal (RFP) process to select a third-party contractor for managing ADA Eligibility Certification Evaluation Services. This step underscores RTA’s ongoing commitment to improving services for our most vulnerable riders.

“We’re excited to have chosen a vendor that aligns with our goals for enhancing the ADA Paratransit Eligibility Certification process,” said Lona Edwards Hankins, RTA CEO. “This decision reinforces our dedication to delivering high-quality service to those who need it most, ensuring long-term benefits for the community.”

The selected vendor will be announced following RTA’s next board meeting. 

With the selection of a vendor to manage ADA Paratransit Eligibility Certification Evaluation Services, RTA's paratransit riders should experience the following benefits:

• Streamlined and accessible eligibility certification process 

• Enhanced support for applications, including flexible formats such as braille, large print, and electronic files 
• Transportation provided for in-person assessments 
• Eligibility determinations completed within the 21-day timeframe 
• Support offered throughout the appeals process 
• Compliance with ADA regulations to ensure fair and accessible services for all eligible riders 
• Improved overall experience for paratransit users

Additionally, RTA will upgrade its paratransit fleet and introduce a new payment option that is already available:

• 13 new Ford paratransit vehicles are expected to be in active service by December 2024 

• 12 new Chevrolet Cutaway paratransit buses are expected to be in active service by the second quarter of 2025 
• Prepay Paratransit Ticket Books are now available for purchase:
  • Ticket book includes 10 rides for $20 ($2 per ride)
  • Purchase your ticket book at norta.com/store to have them mailed to your house
  • Pick up in person Monday-Friday, 8:30 a.m.-4:30 p.m., at the RTA Customer Service desk located at 2817 Canal St.

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The New Orleans Regional Transit Authority is a political subdivision of the State of Louisiana which is operated by an independent Board of Commissioners that serves Orleans, Jefferson and St. Bernard parishes. The agency operates car and passenger ferries, fixed-route buses, paratransit, and streetcar service.