Know Before You Go
Whether you're new to riding buses, streetcars and ferries, or an old pro, here's where you can get the answers to all your questions.
Code of Conduct Policy
RTA is in the initial stages of developing an official Code of Conduct Policy for riders and employees. In this preliminary phase, our approach is to actively seek input from not only our ridership but also from RTA operators and transit-focused groups. This inclusive strategy is integral to ensuring that the eventual outcome is a comprehensive and thorough process.
RTA envisions a Code of Conduct Policy that addresses:
- Prohibited behavior
- Fare collection
- Smoking / eating / drinking
- Loitering on RTA system
- Disturbances
- Sanitation
- Mobility devices
- ADA-related policies including service animals
Timeline
- Service animals are allowed on RTA buses, streetcars, ferries and paratransit vehicles. Pets may ride if they are carried in small containers.
- Have fare ready prior to boarding.
- Hold personal items or store under the seat.
- Respect the privacy of other passengers.
- Use audio/video equipment only with headphones.
- Carry food and drinks in closed containers.
- Enter at the front of the vehicle and exit by the rear doors.
- When disabled passengers are boarding the vehicle with the lift mechanism, allow space to them and to the driver assisting them.
- Remove young children from strollers and fold strollers securely out of the way of other passengers.
- Wear shirts and shoes at all times.
- Do not lie down or place feet on seats.
- Do not interfere with operator while operating the vehicle.
- Do not harass other riders.
- Do not engage in loud or unruly behavior.
- Do not eat onboard RTA buses, streetcars, ferries or paratransit vehicles.
- Do not smoke or vape.
- Do not litter.
- Do not consume alcohol or drugs.
- Do not carry hazardous, explosive or corrosive materials.
- Do not carry unlawful weapons or firearms.
- Do not solicit.
- Do not loiter.
- Do not leave bags unattended.
Because transit brings together a lot of people in a small space, we ask our customers to follow these courtesies:
- Allow persons with disabilities, senior citizens and pregnant women priority seats.
- Don't reserve places by putting items on seats.
- Respect the privacy of other passengers.
- Keep your cell phone on vibrate and speak in a low voice.
- Speak in conversational tones with your seatmates and other riders.
We appreciate your help and thank you for riding.
If you violate these rules or other federal, state or local laws on or at an RTA transit vehicle or facility, RTA Transit Police are authorized to remove you from the vehicle and/or ban you from riding for a specific period of time. You may receive verbal notice of expulsion or written notice of suspension from RTA. Failure to comply with either may subject you to arrest and/or prosecution for criminal trespass. You have the right to review or appeal a suspension. You can obtain more information about RTA’s procedures and process by contacting the RTA rideline at 504-248-3900.